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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyndal Swearegene

Kyndal Swearegene

December 3, 2025

5  out of  5
rating by Kyndal Swearegene
"Cam Hufendick is amazing to work with! He is always easily available and will take the time to explain your policy details in depth to make sure you have a clear understanding of your coverage and that you are always taken care of. I highly recommend going to him with your insurance needs!"
We responded:
"Awesome review Kyndal, thank you for sharing your experience with Cam here in the agency. We have enjoyed partnering and growing with you and your family and look forward to many more great years. I will make sure to share your review with Cam. Reach out anytime. ~Sharlene"
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ray

December 2, 2025

5  out of  5
rating by ray
"What a great team! Everyone is extremely friendly, and very responsive. The customer service is unmatched, I highly recommend!"
We responded:
"We really appreciate 5 Star reviews Ray, thank you! We greatly value your feedback and will continue to maintain top- notch customer service. Thank you for being our customer, reach out any time. ~Sharlene"
Profile photo of Jennifer Lowry

Jennifer Lowry

December 1, 2025

5  out of  5
rating by Jennifer Lowry
"Highly recommend!! I wouldn’t trust anyone else with my insurance needs."
We responded:
"Jen, thank you for the 5 Star review. We really enjoy working with you and JT and look forward to continuing our partnership. Reach out anytime, always here to help. ~Sharlene"
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Leah Tessmer

November 27, 2025

5  out of  5
rating by Leah Tessmer
"I have had the pleasure to work with Mary on numerous occasions and she always knows the answers to my questions and on the rare occasion she doesn't she finds out and gets back to me promptly. Sharlene has a great crew in her office and the customer care is top notch!"
We responded:
"Thank you so much for your kind words, Leah! We're glad to hear that Mary has been consistently helpful and quick to follow up whenever needed. Our goal every day is to provide top-notch customer service and support to our customers. We look forward to continuing to work with your family! Reach out anytime. ~Sharlene "
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Neil Engler

November 26, 2025

5  out of  5
rating by Neil Engler
"This has been a great agency to work with because they truly want the best for the people they represent."
We responded:
"Thank you for the excellent review, Neil. Glad we have been "Like a Good Neighbor" to you. Reach out anytime. ~Sharlene"
Profile photo of Becky Mittelstaedt

Becky Mittelstaedt

November 21, 2025

5  out of  5
rating by Becky Mittelstaedt
"Sharlene and Cam are awesome!! It was such a smart move to make the switch to working with them. Not only are we saving money, we also have better coverage!"
We responded:
"Becky, thank you so much for your kind words! We're thrilled to hear that working with us has been such a positive experience and that you're enjoying both the savings and improved coverage. It's always our goal to provide the best service possible, and your feedback means a lot to us! If you ever need anything else, don’t hesitate to reach out, we're here for you. ~Sharlene "
Profile photo of Cam Hufendick

Cam Hufendick

November 21, 2025

5  out of  5
rating by Cam Hufendick
"The absolute best! If you are in the market for insurance this is the place to go."
We responded:
"Being the best is always what we strive for Cam. Thank you for the 5 Star review, we appreciate the opportunity to work with you. ~Sharlene"
Profile photo of Abraham Sanchez

Abraham Sanchez

November 21, 2025

5  out of  5
rating by Abraham Sanchez
"Great service. Great people. The best in the business."
We responded:
"Thank you for your fantastic review, Abe. We have really enjoyed working with you and your family over the years. Thank you for your business and please reach out anytime. ~Sharlene"
Profile photo of Brandon Melz

Brandon Melz

November 20, 2025

5  out of  5
rating by Brandon Melz
"I have auto and home insurance with Sharlene Downs. They have excellent customer service and they are always available to review my policies to make sure I have the correct coverage we need!"
We responded:
"Thank you so much for your kind words, Brandon! We're thrilled to hear that we have been helpful in ensuring your coverage meets your needs. We appreciate your trust and loyalty! Please reach out anytime. ~ Sharlene"
Profile photo of Jonathan Rollier

Jonathan Rollier

November 20, 2025

5  out of  5
rating by Jonathan Rollier
"Always a pleasure working with the people here, especially Mary. Very responsive, including through email, getting quotes and adding coverage is handled quickly, and the communication is friendly and efficient."
We responded:
"Thank you for your wonderful feedback and 5 stars, Jonathan! Happy to hear that Mary, in particular, has provided you with such responsive and helpful service. We appreciate your continued trust and please reach out any time. ~Sharlene"
Profile photo of Adam Alexander

Adam Alexander

November 19, 2025

5  out of  5
rating by Adam Alexander
"Sharlene and team have been a treat to work with. Professional, knowledgeable, and always willing to go the extra mile!"
We responded:
"Thank you for the 5 Star review Adam! We are here to make insurance easy. When you're in Chanhassen next, swing by for a fresh sleeve of State Farm golf balls. ~Sharlene"
Profile photo of Jennifer JJ Schaidler

Jennifer JJ Schaidler

November 13, 2025

5  out of  5
rating by Jennifer JJ Schaidler
"This agency is so responsive and helpful. I would highly recommend them!"
We responded:
"Jen, thank you not only for the review but for your business over the years. We appreciate your loyalty! Reach out anytime. ~Sharlene"
Profile photo of Ray Wood

Ray Wood

September 26, 2025

5  out of  5
rating by Ray Wood
"Extremely friendly and helpful"
We responded:
"Thank you for the 5-star review Ray! We appreciate the opportunity to work with your family and look forward to future insurance discussions. Please call or stop by the office anytime. ~Sharlene "
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Krag Swartz

August 27, 2025

5  out of  5
rating by Krag Swartz
"Sharlene Downs and her team deliver services and products in a consistently professional, friendly and respectful way. And customer service is hallmark for this agency. Sharlene and her team build customer relationships. It’s created a 30+ year connection with me. Here are two examples: In 2014 my home burned two weeks before Christmas. State Farm was stellar in providing disaster relief immediately. Sharlene even met the mail man at our shuttered home for a Christmas present for my daughter. Add resourceful and caring to Sharlene’s attributes. Fast forward to today: Sharlene was great council this morning as she guided me through a review of my insurance file making certain it was current and met my expectations and realities. I highly recommend the Sharlene Downs Agency."
We responded:
"Thank you Krag for the glowing review. Working with your family over the 30+ years has been wonderful and the opportunity to assist at a time when the unexpected happens is when we get to deliver on our promise and be "Like a Good Neighbor". It was my pleasure assisting with your daughters Christmas present! We appreciate you being our customer and look forward to many more years! ~Sharlene"
Profile photo of Steven Beck

Steven Beck

July 30, 2025

5  out of  5
rating by Steven Beck
"When I was in need of help, Cam saved the day. Sharlene also went to bat for me like a “good neighbor”. Thanks!!"
We responded:
"Steve, thank you for the 5 star review. Glad to hear Cam saved the day and we are always striving to be "like a good neighbor". Working with your family over the years has been a pleasure! ~Sharlene"
Profile photo of Rick Mogelson

Rick Mogelson

May 7, 2025

5  out of  5
rating by Rick Mogelson
"I have been doing business with the Downs agency for nearly 10 years. Aside from competitive rates, Sharlene and her staff know the ins and outs of auto and home insurance. I feel very comfortable in saying that you will be well protected and given personal care."
We responded:
"Thank you, Rick for the 5 star review! Has it been 10 years, wow time flies. We appreciate your confidence related to our insurance knowledge and always want our customers to feel the peace of mind one should have with their insurance coverage. We always enjoy your visits. ~Sharlene"
Profile photo of Rick Underberg

Rick Underberg

April 10, 2025

5  out of  5
rating by Rick Underberg
"Sharlene and her team are top notch professionals! They are responsive to questions/concerns and are proactive in providing options at renewal time. I have been with several property/casualty companies and came back to State Farm and more importantly Sharlene's organization. We are so happy with our choice!"
We responded:
"Rick, thank you for the wonderful Google review. I am glad to hear you find value in our proactive approach. A little conversation goes a long way. We appreciate working with your family and please feel free to reach out any time. We are always around to help! ~ Sharlene "
Profile photo of Karlen Padayachee

Karlen Padayachee

April 2, 2025

5  out of  5
rating by Karlen Padayachee
"I would recommend Sharlene Downs and her fabulous team at State Farm specially Cam, who was very responsive in getting me a quote and following up with me and the dealership to get over all the necessary documentation."
We responded:
"Thank you Karlen for the kind review of Cam. We always appreciate hearing that we made your insurance experience pleasant with our responsiveness and follow up. Hope you are enjoying your new car and thank you for your business. Reach out anytime ~Sharlene"
Profile photo of Nicole Yarbrough

Nicole Yarbrough

March 28, 2025

5  out of  5
rating by Nicole Yarbrough
"I worked with this office on a mutual customer, and they were amazing to work with. So efficient, knowledgeable, and friendly! Thank you to Sharlene and Ashley, especially!"
We responded:
"Thank you Nicole for the review and for taking care of our customer. Very much appreciated! - Sharlene "
Profile photo of Mary Meyers

Mary Meyers

March 19, 2025

5  out of  5
rating by Mary Meyers
"Good quality, good value, professional, responsive--all of the above. I have been a client for about ten years and am grateful for the good service of my agent, at Sharlene Downs - State Farm Insurance."
We responded:
"Thank you Mary for the nice review! We appreciate getting to work with you."
Profile photo of Emily Sexton

Emily Sexton

March 18, 2025

5  out of  5
rating by Emily Sexton
"Sharlene is fantastic! Super responsive, helpful, and knowledgeable. Definitely recommend working with her and her awesome team."
We responded:
"Thank you, Emily, for the nice review. It has been a pleasure working with your family over the years. Reach out any time, always here to assist. ~Sharlene"
Profile photo of Amy Svoboda

Amy Svoboda

March 11, 2025

5  out of  5
rating by Amy Svoboda
"Absolutely incredible experience working with these ladies. We were able to switch from American Family to State Farm in 2 days time and they saved us $8000 a year on our home, auto and umbrella insurance!! In addition we have better coverage! It was a no brainer to make the switch. No icky sales tactics or gimmicks just great to the point service. If you are thinking about shopping around for insurance do not hesitate to contact Mary!!"
We responded:
"Amy, thank you for the fabulous review and shoutout to Mary. We are glad to hear the switch was easy, more coverage for your family and a very nice savings. Reach out anytime and thank you for doing business with us and State Farm! ~Sharlene"
Profile photo of Josh Sorenson

Josh Sorenson

March 7, 2025

5  out of  5
rating by Josh Sorenson
"Great team here. Always trying to help me save wherever I can."
We responded:
"Thank you, Josh for the 5 Star Review. We appreciate your business and always want to help our customers find insurance savings without risking protection. Reach out anytime. ~Sharlene"
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kenny wakefield

March 6, 2025

5  out of  5
rating by kenny wakefield
"Sharlene and her team are amazing! They’re always quick to pick up the phone or email with any answers I may need! They helped me make the switch from a different insurance company a breeze! Cam and Sharlene are always so helpful and explain things so well! I will continue to recommend them to everyone!"
We responded:
"Thank you, Kenny for the wonderful review. I'm glad to hear Cam made changing your insurance to our agency a breeze and that your questions were answered quickly and with good explanations. We're always here to help, don't hesitate to reach out to any one of us. ~Sharlene"
Profile photo of Micah Hallock

Micah Hallock

February 25, 2025

5  out of  5
rating by Micah Hallock
"Sharlene and her team are the best! My family has trusted their team for years! We have referred other friends and family to them and they always pick up the phone or email quick with answers! I could chat with them for hours- Cam and Sharlene feel like friends! NO question is silly to them, they are always so helpful and explain things so well! I will continue to recommend them to everyone!"
We responded:
"Thank you, Micah for sharing your experience! You are right, no question is silly to us. Our goal every day is to make insurance easy and understandable for our customers. It's wonderful to know we feel like friends. Reach out to our office anytime. ~Sharlene"