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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jerry Jablonski

Jerry Jablonski

January 29, 2026

5  out of  5
rating by Jerry Jablonski
"Always a pleasure working with the people at this agency."
We responded:
"Thank you, Jerry. It is a real pleasure working with your family and we appreciate the opportunity to handle your insurance. Please reach out to us anytime, we are here to make insurance easy for you. ~ Sharlene "
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Jean

January 20, 2026

5  out of  5
rating by Jean
"Sharlene and her State Farm team—Mary, Cam, Julie, Ashley, and Sydney—are efficient, thorough, and an absolute pleasure to work with. You really experience the care and attention they give to each client, making the process smooth and worry-free."
We responded:
"Thank you, Jean for the 5 Star review! Glad to hear we makes insurance a pleasure. Easy, smooth and worry-free is always our goal. Thank you for taking the time to share your experience with us. Reach out anytime. ~ Sharlene"
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sean campbell

December 14, 2025

5  out of  5
rating by sean campbell
"Had a very good experience working with Cam and would highly recommend him to any friend or family member"
We responded:
"Thank you for the great review about Cam. We appreciate your feedback Sean and are happy to hear you would recommend Cam to friends and family. Our goal is to make insurance in your life easy. Thank you for being our customer and reach out to us any time. ~Sharlene"
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ray

December 2, 2025

5  out of  5
rating by ray
"What a great team! Everyone is extremely friendly, and very responsive. The customer service is unmatched, I highly recommend!"
We responded:
"We really appreciate 5 Star reviews Ray, thank you! We greatly value your feedback and will continue to maintain top- notch customer service. Thank you for being our customer, reach out any time. ~Sharlene"
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Jennifer Lowry

December 1, 2025

5  out of  5
rating by Jennifer Lowry
"Highly recommend!! I wouldn’t trust anyone else with my insurance needs."
We responded:
"Jen, thank you for the 5 Star review. We really enjoy working with you and JT and look forward to continuing our partnership. Reach out anytime, always here to help. ~Sharlene"
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Leah Tessmer

November 27, 2025

5  out of  5
rating by Leah Tessmer
"I have had the pleasure to work with Mary on numerous occasions and she always knows the answers to my questions and on the rare occasion she doesn't she finds out and gets back to me promptly. Sharlene has a great crew in her office and the customer care is top notch!"
We responded:
"Thank you so much for your kind words, Leah! We're glad to hear that Mary has been consistently helpful and quick to follow up whenever needed. Our goal every day is to provide top-notch customer service and support to our customers. We look forward to continuing to work with your family! Reach out anytime. ~Sharlene "
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Becky Mittelstaedt

November 21, 2025

5  out of  5
rating by Becky Mittelstaedt
"Sharlene and Cam are awesome!! It was such a smart move to make the switch to working with them. Not only are we saving money, we also have better coverage!"
We responded:
"Becky, thank you so much for your kind words! We're thrilled to hear that working with us has been such a positive experience and that you're enjoying both the savings and improved coverage. It's always our goal to provide the best service possible, and your feedback means a lot to us! If you ever need anything else, don’t hesitate to reach out, we're here for you. ~Sharlene "
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Abraham Sanchez

November 21, 2025

5  out of  5
rating by Abraham Sanchez
"Great service. Great people. The best in the business."
We responded:
"Thank you for your fantastic review, Abe. We have really enjoyed working with you and your family over the years. Thank you for your business and please reach out anytime. ~Sharlene"
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Jonathan Rollier

November 20, 2025

5  out of  5
rating by Jonathan Rollier
"Always a pleasure working with the people here, especially Mary. Very responsive, including through email, getting quotes and adding coverage is handled quickly, and the communication is friendly and efficient."
We responded:
"Thank you for your wonderful feedback and 5 stars, Jonathan! Happy to hear that Mary, in particular, has provided you with such responsive and helpful service. We appreciate your continued trust and please reach out any time. ~Sharlene"
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Adam Alexander

November 19, 2025

5  out of  5
rating by Adam Alexander
"Sharlene and team have been a treat to work with. Professional, knowledgeable, and always willing to go the extra mile!"
We responded:
"Thank you for the 5 Star review Adam! We are here to make insurance easy. When you're in Chanhassen next, swing by for a fresh sleeve of State Farm golf balls. ~Sharlene"
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Jennifer JJ Schaidler

November 13, 2025

5  out of  5
rating by Jennifer JJ Schaidler
"This agency is so responsive and helpful. I would highly recommend them!"
We responded:
"Jen, thank you not only for the review but for your business over the years. We appreciate your loyalty! Reach out anytime. ~Sharlene"
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Krag Swartz

August 27, 2025

5  out of  5
rating by Krag Swartz
"Sharlene Downs and her team deliver services and products in a consistently professional, friendly and respectful way. And customer service is hallmark for this agency. Sharlene and her team build customer relationships. It’s created a 30+ year connection with me. Here are two examples: In 2014 my home burned two weeks before Christmas. State Farm was stellar in providing disaster relief immediately. Sharlene even met the mail man at our shuttered home for a Christmas present for my daughter. Add resourceful and caring to Sharlene’s attributes. Fast forward to today: Sharlene was great council this morning as she guided me through a review of my insurance file making certain it was current and met my expectations and realities. I highly recommend the Sharlene Downs Agency."
We responded:
"Thank you Krag for the glowing review. Working with your family over the 30+ years has been wonderful and the opportunity to assist at a time when the unexpected happens is when we get to deliver on our promise and be "Like a Good Neighbor". It was my pleasure assisting with your daughters Christmas present! We appreciate you being our customer and look forward to many more years! ~Sharlene"
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Steven Beck

July 30, 2025

5  out of  5
rating by Steven Beck
"When I was in need of help, Cam saved the day. Sharlene also went to bat for me like a “good neighbor”. Thanks!!"
We responded:
"Steve, thank you for the 5 star review. Glad to hear Cam saved the day and we are always striving to be "like a good neighbor". Working with your family over the years has been a pleasure! ~Sharlene"
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Rick Mogelson

May 7, 2025

5  out of  5
rating by Rick Mogelson
"I have been doing business with the Downs agency for nearly 10 years. Aside from competitive rates, Sharlene and her staff know the ins and outs of auto and home insurance. I feel very comfortable in saying that you will be well protected and given personal care."
We responded:
"Thank you, Rick for the 5 star review! Has it been 10 years, wow time flies. We appreciate your confidence related to our insurance knowledge and always want our customers to feel the peace of mind one should have with their insurance coverage. We always enjoy your visits. ~Sharlene"
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Rick Underberg

April 10, 2025

5  out of  5
rating by Rick Underberg
"Sharlene and her team are top notch professionals! They are responsive to questions/concerns and are proactive in providing options at renewal time. I have been with several property/casualty companies and came back to State Farm and more importantly Sharlene's organization. We are so happy with our choice!"
We responded:
"Rick, thank you for the wonderful Google review. I am glad to hear you find value in our proactive approach. A little conversation goes a long way. We appreciate working with your family and please feel free to reach out any time. We are always around to help! ~ Sharlene "
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Karlen Padayachee

April 2, 2025

5  out of  5
rating by Karlen Padayachee
"I would recommend Sharlene Downs and her fabulous team at State Farm specially Cam, who was very responsive in getting me a quote and following up with me and the dealership to get over all the necessary documentation."
We responded:
"Thank you Karlen for the kind review of Cam. We always appreciate hearing that we made your insurance experience pleasant with our responsiveness and follow up. Hope you are enjoying your new car and thank you for your business. Reach out anytime ~Sharlene"
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Nicole Yarbrough

March 28, 2025

5  out of  5
rating by Nicole Yarbrough
"I worked with this office on a mutual customer, and they were amazing to work with. So efficient, knowledgeable, and friendly! Thank you to Sharlene and Ashley, especially!"
We responded:
"Thank you Nicole for the review and for taking care of our customer. Very much appreciated! - Sharlene "
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Mary Meyers

March 19, 2025

5  out of  5
rating by Mary Meyers
"Good quality, good value, professional, responsive--all of the above. I have been a client for about ten years and am grateful for the good service of my agent, at Sharlene Downs - State Farm Insurance."
We responded:
"Thank you Mary for the nice review! We appreciate getting to work with you."
Profile photo of Amy Svoboda

Amy Svoboda

March 11, 2025

5  out of  5
rating by Amy Svoboda
"Absolutely incredible experience working with these ladies. We were able to switch from American Family to State Farm in 2 days time and they saved us $8000 a year on our home, auto and umbrella insurance!! In addition we have better coverage! It was a no brainer to make the switch. No icky sales tactics or gimmicks just great to the point service. If you are thinking about shopping around for insurance do not hesitate to contact Mary!!"
We responded:
"Amy, thank you for the fabulous review and shoutout to Mary. We are glad to hear the switch was easy, more coverage for your family and a very nice savings. Reach out anytime and thank you for doing business with us and State Farm! ~Sharlene"
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kenny wakefield

March 6, 2025

5  out of  5
rating by kenny wakefield
"Sharlene and her team are amazing! They’re always quick to pick up the phone or email with any answers I may need! They helped me make the switch from a different insurance company a breeze! Cam and Sharlene are always so helpful and explain things so well! I will continue to recommend them to everyone!"
We responded:
"Thank you, Kenny for the wonderful review. I'm glad to hear Cam made changing your insurance to our agency a breeze and that your questions were answered quickly and with good explanations. We're always here to help, don't hesitate to reach out to any one of us. ~Sharlene"
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Micah Hallock

February 25, 2025

5  out of  5
rating by Micah Hallock
"Sharlene and her team are the best! My family has trusted their team for years! We have referred other friends and family to them and they always pick up the phone or email quick with answers! I could chat with them for hours- Cam and Sharlene feel like friends! NO question is silly to them, they are always so helpful and explain things so well! I will continue to recommend them to everyone!"
We responded:
"Thank you, Micah for sharing your experience! You are right, no question is silly to us. Our goal every day is to make insurance easy and understandable for our customers. It's wonderful to know we feel like friends. Reach out to our office anytime. ~Sharlene"
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Tom Kokales

February 21, 2025

5  out of  5
rating by Tom Kokales
"Love Cam! He is a big reason we stick with State Farm."
We responded:
"Tom, we are happy to hear you have had such a positive experience working with Cam, we will make sure to pass along your compliment to him. We appreciate your business and are always here to help! ~Sharlene"
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Zack Bernstein

January 9, 2025

5  out of  5
rating by Zack Bernstein
"Cam is outstanding. Great to work with and easy to communicate with!"
We responded:
"Thank you for the wonderful review regarding Cam! Glad to hear he made your experience easy Zach! ~ Sharlene "
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Warren Cohen

December 22, 2024

5  out of  5
rating by Warren Cohen
"We moved to the Twin Cities in 2008 and Sharlene was recommended to us for our insurance needs. Sharlene and her team have been incredible to work with over the past 15 years! As our family has grown and changed, Sharlene and team have been able to guide us with changes to our insurance to keep our family secure. When our roof sustained significant storm and lightning damage, Sharlene recommend excellent contractors who completed the work on time with the highest quality. We encourage you to contact Sharlene and her State Farm team to see how they can improve your insurance experience."
We responded:
"Warren - thank you for the 5 star review. I am glad to hear you have been well cared for here at the agency from claims to changes in insurance needs. We enjoy working with your family and appreciate your business. Please reach out any time. ~Sharlene"
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Lolly Hulsing

December 16, 2024

5  out of  5
rating by Lolly Hulsing
"We lost a necklace, and also needed an auto towed. They have been so kind and prompt taking care of us. Thank to Sharlene, Cam and Mary❤️"
We responded:
"Thank you for the nice review Lolly! Happy to hear your claims went smoothly. We enjoy working with you and Doc, thank you for your business! ~Sharlene "